Our Policies & Procedures
The policies and procedures provided on this page assist SAVVY to provide safe, effective and participant directed supports.
Clear and concise policies and procedures safeguard participants’ wellbeing, promote their dignity and rights, and ensure that SAVVY is a harmonious, resilient, and inclusive workplace.
To ensure that both our team and participants can access the information they need, our policies have been divided into five clear categories.
Our Organisational Management policies assist us to provide smooth operations and safeguarded services.
They establish clear guidelines for governance, facilitate regulatory compliance, ensure adept risk management, and facilitate precise policy creation.
Importantly, they also foster streamlined incident management procedures and help to ensure we are prepared for disaster and emergency situations, promoting resilience and safety when unforeseen circumstances arise.
Our Human Resources policies help to ensure that SAVVY recruits a skilled and empathic team.
These policies nurture a professional environment that encourages ongoing staff development and promotes a culture of respect and inclusivity. These are essential in providing holistic support to participants.
These policies also help to ensure that we are compliant with the industrial relations and WHS legislation that is applicable to our operations.
Our Workplace Health and Safety policies are pivotal in cultivating a safe workplace.
They stipulate clear and precise instructions for infection control, ensuring meticulous waste management and proper disposal of hazardous substances.
These policies are instrumental in protecting the SAVVY team from potential hazards and fostering a secure and health-conscious work environment that is conducive to delivering exceptional service.
Our Consumer Services policies are central to delivering high-quality and participant-directed supports.
At their core, these policies empower participants with choice and control and facilitate the crafting and maintenance of effective support plans.
Further, they ensure the dissemination of information relating to advocacy and provide clarity on feedback and complaints procedures.
Jointly, these polices ensure the creation of an environment that celebrates transparency, responsiveness, and participant-centric excellence in service provision.
Our Clinical Care policies are crucial in guaranteeing safe and proficient clinical supports within community settings.
These policies meticulously address participants’ nutrition, hydration, and pain management needs, paving the way for a comprehensive and personalised approach to care.
By adhering to these policies we ensure that each participant receives attentive and expert supports.
1. Organisational Management
SAVVY has Organisational Management policies that articulate a clear, concise and effective governance structure. These policies outline clear demarcation of roles and responsibilities, helping to foster an environment of accountability and transparency.
At the heart of our Organisational Management policies is an unyielding commitment to regulatory compliance. These policies are designed to leverage existing legal frameworks, ensuring that we uphold the highest standards of ethics and compliance. This not only protects SAVVY’s reputation but also protects us from potential legal complications.
Our focus on sound risk management has resulted in policies that provide a clear framework for identifying, assessing, mitigating and managing risk. This is accompanied by the creation of precise policies that are both adaptable and resilient.
2. Human Resources
Our Human Resources policies ensure that SAVVY team members are empathic, skilled and participant focused. Our positive and embracing culture ensures that every SAVVY team member feels valued and supported, which is central to fostering a collaborative and participant-focused workspace.
SAVVY is committed to upholding the highest standards of compliance, and as such these policies are also aligned with applicable industrial relations and Work Health & Safety (WHS) legislation. These policies also outline our approach to talent retention, leave, working remotely and disciplinary proceedings.
Our approach guarantees that we are not only compliant with the necessary legal frameworks but also champion a safe and secure environment for our team, thereby enhancing productivity and fostering a respectful workplace that thrives on mutual respect and cooperation.
3. Workplace Health & Safety
SAVVY has a deep commitment to Workplace, Health, and Safety (WHS). We recognise that the safety of both our team and participants is essential for the delivery of safe and effective supports. In line with this understanding, we have crafted our WHS policies with meticulous attention.
These policies serve as robust safeguards, ensuring not only the physical well-being of our participants but also the mental and emotional safety of our team members.
We are constantly striving to create a workplace that celebrates and promotes growth and wellbeing, fostering a community where respect and safety underpin all decisions that we make.
4. Consumer Services
Our Consumer Services policies are central to delivering high-quality and participant-directed supports.
At their core, these policies empower participants with choice and control and facilitate the crafting and maintenance of effective support plans. Further, they ensure the dissemination of information relating to advocacy and provide clarity on feedback and complaints procedures.
Jointly, these polices ensure the creation of an environment that celebrates transparency, responsiveness, and participant-centric excellence in service provision.
5. Clinical Care
Our Clinical Care policies are crucial in guaranteeing safe and proficient clinical supports within community settings.
These policies meticulously address participants’ nutrition, hydration, and pain management needs, paving the way for a comprehensive and personalised approach to care.
By adhering to these policies, we ensure that each participant receives attentive and expert supports.
